Rental Policy

Rental Policy

These guidelines are intended to help everyone plan confidently and ensure a postive experience from start to finish.

 

Payment

A 50% non-refundable deposit is required to reserve rental equipment and services. The remaining balance, including any additional fees or deposits, must be paid in full prior to delivery or customer pickup.

A 3% processing fee applies to all credit card payments. Checks are accepted; however, check payments must be received at least 15 days prior to the event date.

Credit terms are available only to approved commercial accounts that have completed our credit application and approval process.

 

Delivery & Equipment Handling

Delivery is available for an additional fee based on mileage. Standard delivery is to a street-level location near the entrance. Deliveries requiring stairs, elevators, long-distance carrying, or access substantially beyond the normal unloading area may be subject to additional labor charges.

China, flatware, glassware, and similar items are delivered in protective containers to help ensure they arrive clean and table-ready. Our delivery personnel will neatly stack or place rental items in a mutually agreed-upon, accessible location at the time of delivery.

Customers are responsible for verifying the quantity of rental items upon delivery. Our delivery count will be considered accurate unless any discrepancy is reported to Rent All Plaza promptly upon receipt of the order.

 

Pickup Policy

All china, flatware, utensils, glassware, and similar items must be rinsed free of food and debris and repacked in the same containers in which they were delivered.

Linens must be free of food, trash, and debris and kept dry to help prevent permanent staining and mildew. All hangers and other provided linen accessories must be returned.

Tables and chairs must be broken down, properly stacked, and ready for pickup in the same location where they were originally delivered.

All rental items must be gathered together in one accessible location and ready for pickup when our crew arrives. Items that are not properly prepared, repacked, stacked, or ready for pickup may be subject to additional labor and/or pickup fees.

 

Setup & Breakdown Service

Setup and breakdown services are available for an additional fee and must be arranged in advance. Please discuss your setup and breakdown needs with your Customer Service Representative when placing your order.

If setup or breakdown services were not scheduled in advance and are requested at the time of delivery or pickup, our delivery crew must contact the office for authorization. Last-minute requests are subject to crew availability and additional labor charges and cannot be guaranteed.

 

Loss or Damage

Responsibility for all rental equipment remains with the customer from the time of delivery or pickup until the equipment is returned to or picked up by Rent All Plaza.

Rental items must be properly secured when not in use and protected from weather, theft, misuse, and damage.

The customer is responsible for any equipment that is lost, stolen, missing, broken, burned, or otherwise damaged during the rental period. Additional charges will apply for the repair or replacement of damaged or missing items.